Sample Order Care

Everything you need to know about ordering samples, shipping, and transitioning to project orders.

How

sample orders work

Our sample store is designed for engineers, installers, and procurement teams who need to test products before committing to larger orders.

Testing purposes only

Samples are intended for evaluation, compatibility testing, and quality verification — not for resale or installation in customer projects.

Quantity limits

Most models are limited to 1–2 units per order. If you need more for larger-scale testing, please contact our sales team.

Same production line

All samples come from the same production line as mass orders, ensuring identical quality and specifications.

Ships from China or EU warehouse

Depending on availability and destination, samples ship from either our China facility or EU distribution center.

How

& lead time

Estimated delivery times to key regions.

EU destinations

5–10 business days from EU warehouse

UK destinations

7–12 business days

Other regions

14–21 business days from China

Tracking provided

Full shipment tracking via email

Lead times may vary during peak seasons or due to customs processing. We'll notify you of any delays.

Taxes

& duties

Understanding import taxes and delivery terms.
DDP vs DAP shipping

            • DDP (Delivered Duty Paid): We handle all customs, taxes, and duties. You pay the final price with no surprises at delivery.

            • DAP (Delivered at Place): You are responsible for import duties and taxes upon delivery. Pricing is lower upfront, but you’ll need to clear customs.

Final tax handling depends on destination
Most EU orders ship DDP. For UK and other regions, contact us to confirm terms before ordering.

From sample to project order

Ready to scale up? We’ll help you transition smoothly.

If your testing is successful and you’re ready to place a project order:

  1. Switch back to the B2B site using the “Back to B2B site” link at the top
  2. Visit the Sourcing Services or Contact Us page
  3. Submit a project RFQ with your volume requirements and timeline
  4. Our team will provide a detailed quote, MOQ, lead time, and Incoterms

Need help deciding?

Our engineers are here to support you. Click “Talk to sales” at the top of any page or visit our Contact Us page.